How to Resolve “We’re having Problem Fetching Results from Microsoft Exchange Server” Error in Outlook?
The Microsoft Outlook cannot fetch search results from the Microsoft Exchange Server error can happen due to underlying issues with the Outlook search index and other many reasons. In this article, we will provide the main reasons for the ‘we’re having problem fetching results from the Exchange Server’ error. We will also share the methods to help you resolve this search related issue in Outlook.
MS Outlook operators may encounter the error message, we’re having problem fetching results from the Exchange Server’ when trying to use the search box. This issue usually occurs after an update or configuration change. However, this may also happen due to many other reasons. In this blog, you will understand behind this search-related issue in Outlook and the solutions to fix and resolve it.
Causes for “Problem Fetching Results from the Exchange Server “Error in Outlook
There are many reasons and underlying issues that may tigger this error in Microsoft Outlook. Some common error are mentioned below:
- Incomplete search index box and corrupt
- Server connectivity problems
- Overloaded and under maintenance server
- Incomplete Indexing
- Corrupt or misconfigured profile
- Restrictive or limited search options
- Permissions Issues
- Antivirus or firewall conflicts
- Low system resources
- huge or oversized Outlook OST files
- Outdated and old Outlook
Methods for Resolving the Outlook Error “We’re having Problem Fetching Results from the Exchange Server”
Follow these methods in the given order to efficiently fix and resolve the underlying issue and resolve this error:
Restart the System
If you are experience problem with Microsoft Outlook and Exchange connection, there may be some temporary problems or fault. A simple restart of the computer can sometimes resolve such temporary problems. So, restart the machine and then launch Outlook to check if the error is resolved.
Check the Network
Go to any website by opening a web browser. This helps in network connection verification. Restarting the router, reconnecting the Ethernet connection, or resetting your network adapter on a Windows PC will resolve network-related problems if you are having trouble connecting to the internet. Make sure the DNS is referring to public DNS servers, such as 8.8.8.8 and 8.8.4.4, by checking it as well.
Check Server Status
Assuming the computer is online, confirm that the Microsoft Exchange Server or mailbox server is up and operating. Start the web browser, navigate to the Outlook Web App interface, and log in. You can use this to check if the mailbox server is accessible and online. In the event that not, desire and then attempt again later. To resolve the problem, you can also get in touch with the administrator or your IT division.
Check Antivirus and Firewall Settings
Firewalls, antivirus programs, and anti-malware software can interfere with Outlook’s operation and lead to problems like retrieving search results from the Exchange Server. To fix this, turn off or temporarily deactivate your antivirus and anti-malware software. After that, launch Outlook again and run a search. Check your security apps and add Outlook as an exception if you see search results. To prevent these conflicts and problems, you can also install a security app that is aware of Outlook.
Rebuild the Search Index
By upgrading the search index, you can resolve common search-related errors in Outlook. The steps are as follows:
- Run Microsoft Outlook and go to ‘Search’ bar.
- Hit the ‘Search Tools’ drop-down menu and select ‘Indexing Status’.
- If the indexing is still waiting, the Outlook will start indexing. After the indexing is complete, you will see the ‘Outlook has finished indexing all of your items message. Click OK.
Check and Install Updates
Outlook issues can also be caused by outdated Windows or Outlook versions. As a result, in order to apply security patches, resolve compatibility issues, and apply bug fixes, make sure you install the most recent versions. Here are the steps to follow:
- Open Outlook program and Select File>Office Account>Update Options.
- Select Update Now from the available options.
If a new update is available, Microsoft Outlook will start a wizard and download the latest updates. You must to complete the update wizard.
Additionally, use these steps to install and verify Windows updates:
- Go to Settings > Select Windows Update > Click Check for Updates
- If available, install the updates and restart the computer.
- Launch Outlook after that. If the mistake was brought on by a defect in Windows OS or Microsoft Office (including Outlook), it has to be corrected.
Roll Back Recent Updates
Roll back a previous version or undo the changes if you have previously installed an update and are still having issues. Here are some steps to follow:
- Select Update & Security > Windows Update after opening Settings.
- Press the Update History or View Update History button.
- Select Uninstall Updates, then find any recent Office or Outlook updates that might have contributed to the problem.
- After selecting those specific updates, click Uninstall.
- Restart your computer after the removal.
Next, see whether you can run a search.
The Concluding Lines!
You can fix the error “We’re having trouble fetching results from the Exchange Server” by following the right troubleshooting procedures. You can solve search-related problems in Outlook by using the solutions covered in this article. If you are experiencing Outlook performance issues, it may indicate that your OST file is inconsistent or defective. You can rebuild the OST file to fix the problems.
However, you can use an OST to PST Converter program, like CubexSoft OST Converter, to extract and restore all mail items from the OST file to a local PST if the OST file cannot be recreated or if you discover that any mail items or folders are missing from the rebuilt OST file. To help you locate the emails you’re looking for, the tool offers comprehensive search capabilities in addition to previewing every mail item. With just a few clicks, you may utilize the software to export the mail items from an OST file that is unavailable, orphaned, or defective and transfer them straight to an active Exchange mailbox or Microsoft 365 account.
