How to Resolve, “Outlook Cannot Log On.” Confirm your Network Connection”? – Troubleshooting Tips & Fixes
Summary: The message “Outlook cannot log on. The “verify you are connected to the network and are using the correct server and mailbox name” problem can happen for a number of reasons. We’ll talk about some quick fixes for this Outlook problem in this post.
Microsoft Outlook users sometimes face problems and difficulties using the email client. The “Outlook cannot log on” problem is one of the more common errors. When attempting to launch the email application, this error happens. The full error message show in:
Users are unable to log into Outlook and access their emails due to this problem. Numerous factors, such as poor network connectivity, a corrupted email profile, a corrupt data file, and others, might cause this error.
Continue reading to learn how to resolve the “Outlook cannot log on” error if you are currently experiencing it.
Common Reasons for Outlook Cannot Log On Error
“Outlook cannot log on” errors can occur for various reasons, and troubleshooting them may involve checking different aspects of your email configuration and settings. Some reasons of this error include:
- Incorrect username or password: One of the most common reasons is entering the wrong username or password while trying to log in to your email account in Outlook.
- Internet connectivity issues: Outlook requires a stable internet connection to log in to your email account. If you have connectivity problems or are in an area with poor network coverage, you may encounter log-in errors.
- Outdated or incorrect email server settings: If your email server settings are outdated or incorrect, Outlook may not be able to establish a connection and log in.
- Firewall or antivirus interference: Sometimes, security software such as firewalls or antivirus programs can block Outlook’s access to the internet, preventing it from logging in.
- Corrupt Outlook profile: A corrupted Outlook profile can cause login issues. This can happen due to various reasons, including software conflicts or unexpected system shutdowns.
- Account suspension or password reset: If your email account has been suspended or your password has been reset, you won’t be able to log in until you resolve the account status or update the password in Outlook.
- Microsoft server issues: At times, Microsoft’s servers might experience temporary outages or issues that prevent users from logging in to their accounts.
- Two-Factor Authentication (2FA) problems: If you have enabled 2FA for your email account, you might face login issues if there’s a problem with the authentication process or if you haven’t set it up correctly in Outlook.
- Third-party add-ins or plugins: Some add-ins or plugins installed in Outlook may conflict with the login process, causing errors.
Approaches to Resolve “Outlook Cannot Log On” Error
You can attempt the following fixes to resolve this Outlook issue.
1. Verify your Internet Connection
The first thing to do is verify your internet connection since you can’t access Outlook. To see if the internet connection is strong, open a web browser and try to access any random website. Restarting your router and device is another option. Use the following techniques if the internet connection is stable.
2. Use the Resetnavpane Command
Customizations to the Navigation Pane can be cleared out by using the resetnavpane command. If the error is brought on by a problem with the Navigation Pane setting, it can be resolved. Take the following actions to utilise this command:
- Exist Microsoft Outlook
- To see the Run dialogue box, press Windows + R.
- In the Run dialogue box, enter Outlook.exe /resetnavpane and click OK.
- Open Outlook.
3. Utilise the Microsoft SaRA Tool.
Using the Microsoft Support and Recovery Assistant (SaRA) tool, you can analyse and resolve typical problems with MS Office programmes. To check and resolve problems with your Outlook application, download this utility. It performs tests to identify the root of the issue and then recommends the best course of action. If MSARA is unable to resolve the issue, it will advise further action, such as getting in touch with a Microsoft representative.
4. Create a new Outlook profile and delete your current one.
Outlook may sometimes experience profile corruption, which results in errors like Outlook being unable to log on. You can delete your Outlook profile and make a new one in this situation. To remove the profile, utilise the Windows registry. The following steps:
- Press Windows + R to open the Run dialogue box. Type “regedit” and hit Enter.
- To access the profiles, go to HKEY_CURRENT_USER> Software> Microsoft> Office> 15.0> Outlook. With your current version of Outlook, you can modify the version (15.0).
- Select Delete by performing a right-click on the folder with your profile name. When asked for confirmation, select “Yes.”
- Restart the computer.
You can now make a fresh Outlook profile by doing the following:
- Search for Mail in the Control Panel and then choose it.
- Click Show Profiles in the Mail Setup dialogue box, then select Add.
- Give the new profile a name, then click OK.
- To use the new profile, follow the steps for adding an email address.
5. Make a new OST file.
The OST file may potentially be damaged or corrupted, which would result in an error. You can reconstruct your local OST file if it has become corrupted to fix the problem. Usually, the OST file may be found under drive: UsersuserAppDataLocalMicrosoftOutlook. Go there, make a backup of the OST file, then delete the one that is there. Try now to launch Outlook. The OST file will be automatically created.
Now look through the OST file for any missing emails and other material. If there are any, you can use an OST to PST converter application, such as CubexSoft OST Converter, to extract the missing mail items from the backup OST file and save them in PST. To access them, import this PST file into Outlook.
Read More – How to Fix “Outlook OST File Cannot be opened in Outlook
Conclusion & Suggestion
The message “Outlook cannot log on.” Your productivity and email accessibility may be impacted by the mistake. Make sure you are connected to the network and using the correct server and mailbox name. You can resolve this error using the techniques provided above. After making the backup, you can recreate the OST file if the problem was caused by a corrupted or inaccessible OST file. You can utilise an OST File to Outlook Converter program from a third party, such as CubexSoft Tools if there are any missing items in the new OST file. Using file formats like PST, MSG, EML, RTF, PDF, EML, and many more, the software can extract the contents of your backup (orphaned) OST file.
